Best practices book - Flipbook - Page 409
Best Practice Submission – Proctored Remote Online Testing Option
(PRONTO) and Exam Room
Contact Information:
Michael Constantino
Administrator, Field Services
Michael.Constantino@sanantonio.gov
(210) 207-0159
Development Services Department
City of San Antonio
PO Box 839966
San Antonio, TX 78283-3966
Program Description:
The City of San Antonio’s Development Services Department (DSD) was one of the first in the
nation to implement the Proctored Remote Online Testing Option (PRONTO) as an additional
option for contractor and trades exams. Made available through the International Code Council
(ICC) in the fall of 2017, DSD moved quickly to test this new venue to acquire ICC certifications
with much success. As a department, employees are strongly encouraged to obtain ICC
certifications in various areas to make the building and code enforcement teams better equipped
to handle the construction, inspection and maintenance of code-compliant structures. By early
2018, DSD set up a testing room with the needed equipment – a computer, a web cam and a
microphone. Nearly 70 exams were taken by staff in the PRONTO exam room last fiscal year.
Cost/Benefits:
Benefits
• Provides the ability to pay for a test, then take it online whenever the employee is ready
• Convenient access – exams are available 24/7
• Real-time results provided upon test completion
• Reduces anxiety of going to a test center
Costs
• Used existing computer equipment, microphone and camera
• Converted existing printer area to PRONTO examination room
Attached Documents:
None
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