Best practices book - Flipbook - Page 405
Best Practice Submission – Certification Programs
Contact Information:
Alma Martinez-Jimenez
Assistant to the Director, Support Services
Alma.Martinez-Jimenez@sanantonio.gov
(210) 207-5445
Development Services Department
City of San Antonio
PO Box 839966
San Antonio, TX 78283-3966
Program Description:
Program provides incentive pay for eligible department staff that obtain certifications beyond the
any base certifications required for their job classification/position.
Cost/Benefits:
Development Services offers its staff participation in a certification program that is unique in
scope to the City of San Antonio and based on research, not widely duplicated in municipalities
across the country. The program incentivizes and rewards staff with obtaining additional
certifications by passing exams that are beyond the base requirements. The program has resulted
in more knowledgeable staff across multiple trade disciplines, department functions, and
improved customer service. Incentive pay is based upon on a tiered system (Tier 1 – Tier 3) in
which exam difficulty is a major factor. Incentive pay is capped at $700 per month per
individual. Estimated program costs for fiscal year 2019 are $600,000. Last fiscal year, the
department expanded the program by adding 11 new positions and11 new exams as eligible.
Attached Documents:
• Incentive Pay Policy for Additional Certifications
• Incentive Pay Eligible Job Classifications
Categories – Please check all categories that apply to your best practice
Plan Review
Permitting
Inspection
Management/Administration
Legal
Customer Service
Information Technology
BEST PRACTICES | 396
