Best practices book - Flipbook - Page 284
2). Vertical Support : In an effort to better assist the builder’s project management team, we’ve
learned it is important for the Field Services team to understand the various features, obstacles,
and challenges of projects. All projects take on their unique characteristics; however they are all
goal and strategy driven. During this meeting, our team will be able to go over areas such as
linking permits, the progress of inspections to date, post plan review submittals, any outstanding
plan review issues/denial comments, and even perhaps permits that may be still pending. We
anticipate this meeting taking place as soon as the shell of the first story is completed. (This is
where the Project Manager position really begins to become a huge asset to the team and a DSD
quarterback for the customer. This person will work hand in hand with plan review, inspections,
and the call center addressing any and all pending items/issues/concerns.)
3). Pre-TCO: With deadlines quickly approaching, and scheduling being a very critical aspect of
this phase, the Field Services team wants to be able to assure you that there is a clear view to the
end of the project regarding inspections. With items such as understanding move-in dates,
reviewing phasing plans, inspecting separation of construction and occupancy, TCO yellow tags,
engineer’s letters, final reports of special inspections, after hour inspections, and an open
inspection checklist from customer service are all areas that will help with the facilitation
through this pre-final stage of construction. This meeting allows us the opportunity to serve you
at a time where you have many other responsibilities and deadlines on your mind. Having our
Project Manager available to provide a running checklist of all open permits will be an essential
part of this meeting.
DEVELOPMENT:
To create three new complex commercial inspection teams to assist developers, owners, and their
construction management teams along with their sub-contractors from the beginning of
construction through the C of O process. The assigned teams will be the main point of contact for
any questions and concerns arising during construction. The teams will play the role of liaison
between field inspectors, plan review, and the customer service divisions of Development
Services.
This group is broken down into three teams of Project Managers and Sr. Inspectors. Each team
will have a Project Manager lead and one Sr. Inspector for each of the four main trade
disciplines. Each team leader will be able to understand the objectives at hand, utilize the outline
parameters, and follow through with clear direction to the owner and construction management
team. This strategy allows for more enfaces on the importance of communication to the
customer, and unity within the Field Services team for each project.
OUR VISION:
Our goal is simply this, to make your development experience with the City of San Antonio a
positive one and one that met your every need. We see it as a compatible operational plan that
emphasis the “partnering with our customers” in our department mission statement. We feel that
there is no project too large or too complex to handle.
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