Best practices book - Flipbook - Page 283
FIELD SERVICES DIVISION
PROPOSAL: Complex Commercial Development Field Operation Plan (CCDFOP)
OVERVIEW:
To deploy a new strategy for commercial inspections to assist with the overall facilitation of the
inspection process from start to C of O for large scale commercial projects. To embark on new
ways to lead with goals utilizing our skills and abilities for the benefit of our customers and to
provide education and training by a “management by objective” focus. To understand the
importance of customer service within the construction industry and to engage and interact with
our customers with professionalism while teaching them the new technology and advancements
the department provides to assist them with their projects. Objectives are communicated
throughout the entire CCDFOP.
OUTLINE:
Our targeted projects will consist of those commercial buildings that will exceed 20,000 square
feet, all large scale commercial development projects, and special projects that may be requested
by the building official.
Our focus will also include an introduction of general guidelines of the Development Services
inspection process that will involve several micro-goals in an effort to assist the owner and
project management teams. These micro-goals are broken down into three targeted phases of
construction. Our Field Services teams have worked on many large scale commercial projects
and special projects over the years and have recognized the challenges that our customers face
during these phases. The following is a list of these three phases that we feel will be very
beneficial to the success of inspections of the construction project within the City of San
Antonio. We recognize that each visit is a teachable moment, and there is value to each of these
meetings within these phases of construction.
1). Pre-Con: Pre-Construction meetings are very beneficial and will be the first one-on-one
interaction and introduction with the Field Services division. This meeting will be required
within two weeks after the issuance of the commercial building permit or conditional building
permit. During this meeting, one of our three Project Managers and their team of four inspectors
will visit with the owner and project management team and will introduce themselves as the
team that will work with them throughout the entire project. During this meeting, introductions
will be made, phone numbers and e-mail addresses exchanged, and things such as inspection
performance goals, addressing, scheduling, red tags/green tags, mobile inspection scheduling,
and special inspection instructions will all be introduced. The project manager will be the main
point of contact assigned to the project. (Exchange business cards, meet & greet, complete a precon checklist form, establish a project folder).
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