Best practices book - Flipbook - Page 274
City of Aurora
Development Services Department ‐ Building & Permits Division
65 Water Street • Aurora, Illinois • 60505‐3305
BEST PRACTICES Submittal
•
(630) 256‐3130
FAX (630) 256‐3139
mjc@iccsafe.org
Contact Information:
John P. Curley AIA, CBO
Director Building and Permits Division - City of Aurora
65 Water Street
Aurora IL 60505
jcurley@aurora-il.org
(630) 256-3131
Program Description:
AURORA’s Inspection Resulted Automatic Broadcast E-mail – Real Time from Field Netbook
Immediately upon resulting inspections, we forward an automatic result e-mail broadcast to the entire
private sector team using field tablets at the site (all contractors, design professionals, owners, tenants
and named contact persons.) This inspection result e-mail accomplishes the following with no additional
staff effort.
1. Communicates with the entire private sector team the inspection result and the code sections of
any failing items so they may coordinate better among themselves. As this is an e-mail
correspondence deciphering small inspector scribbles on a sticker has all but been eliminated.
2. Indicates which inspector performed the inspection.
3. We provide an inspection services specific customer survey link to better target areas for
improvement and gather customer suggestions.
4. We provide links to our on-line software to further our transparency.
Costs / Benefits:
This additional customer contact is automated and takes no additional effort from inspectors. As it helps
our inspectors be more efficient with travel we expect that we will be able to add an additional
inspection per inspector per day. The field tablets/notebooks were about ~$600 per unit and should pay
for themselves with additional efficiency and with our inspector’s new found ability to perform off
hours inspections at the cost of the developer.
Benefits:
1. Real-Time Inspection results helps the private sector more easily perform project management
duties and is a proactive method to provide transparency to owners, tenant whom are not likely
to access our on-line software.
2. Saving 3 hours of inspection result notification per inspection is cutting days out of our
occupancy timelines and will result in additionally captured property taxes and much higher
customer satisfaction.
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3/26/2012
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