Best practices book - Flipbook - Page 269
Contact Information:
Mo Bayat
Director, Development Services
1435 Water Street
Kelowna, British Columbia
Canada, V1Y-1JY
mbayat@kelowna.ca
Program Description
Geographic Assigned Areas Inspection Services Map
The program of Geographic Assigned Areas Inspection Services Map was created to offer a one-step
service access to our internal and external customers. This provides clear direction of who the assigned
building officials are for that geographical area.
The City of Kelowna geographical boundaries have grown to approximately 214 square kilometers or
128 square miles. The topography of the lake and mountainous terrain make the gravel from one side
of the boundary to the other quite prolonged. The City has been divided into five (5) distinct areas
whereby a plan checker, building inspector, development engineering tech and plumbing/gas inspector
as assigned as a team to the specific zone. The zones have enabled the one window application center
to relay back to the customers the names and contact information of all staff members who will be
working on their permit throughout application review, permit issuance, inspections, and occupancy.
Cost Benefits
A cost analysis was completed on the cost of building, plumbing and gas inspections based on 15 min of
travel with the actual inspection being approximately 15 to 30 min in duration. Utilizing inspection
zones keeps the corporate travel costs from site to site at a point where the efficiency of travel can be
maintained at a reasonable level. The benefit to our external customers is not only evident in the
streamlined communication process but also to internal employees as it enables easier monitoring of
the ongoing construction projects. This saves time, frustration and money for all parties involved.
IAS BPE#12-B-6a-7a page 1 of 2
Development Services, 1435 Water Street, Kelowna, BC, V1Y 1J4, 250 469 8626
BEST PRACTICES | 260
