Best practices book - Flipbook - Page 24
Mecklenburg County is a local building code enforcement organization that prioritizes not only
fulfilling its life safety mandate, but on ensuring an efficient and exemplary customer experience
for all our customers that include design professionals, contractors, homeowners and
developers. Over the last decade, this customer service approach has been a north star for the
organization, and the organization has enjoyed significant strengthening of the customer-code
authority relationship. A summary of the major the best practices that agency has employed in
recent years follows. More: MeckPermit.com
BUILDING DEVELOPMENT COMMISSION
To be in tune with the needs of our customer base and community, Mecklenburg County works
with an advisory board that makes recommendations to the Mecklenburg County Board of
County Commissioners and Code Enforcement staff on development-related ordinances,
budgetary matters, service delivery, fees, division performance, customer service and public
opinion. The Building Development Commission, or BDC, has a membership specified in
Mecklenburg County’s Building Development Ordinance. The membership is designed to be
representative of various sectors of Code Enforcement’s customer base and includes county
commission-appointed members nominated by the local chamber of commerce/business
coalition, the local American Institute of Architects (AIA) chapter, the local professional
engineers’ organization, and various builders’ and contractors’ organizations, as well as at-large
members. Meetings are held monthly and include extended reporting of performance metrics,
emergent issues, and local and state policy initiatives. More: Building Development Commission
webpage
ORGANIZATIONAL TEAM REALIGNMENT
Historically, the agency had been organized around internal processes, but in 2016, a
comprehensive team structure overhaul was initiated, designed to create teams around
customer types and focus. Code officials (teams) are now arranged around type of project, and
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