Best practices book - Flipbook - Page 15
City of Aurora
Development Services Department ‐ Building & Permits Division
65 Water Street Aurora, Illinois 60505‐3305
(630) 256‐3130
FAX (630) 256‐3139
Costs / Benefits:
This additional customer contact cost about $50/month for constant contact software.
Benefits:
1. Cheap means of providing a proactive transparency for changing rules, ordinances and policies
to the vast majority of our customers.
2. Offering resource links and training opportunities helps build rapport with our customers.
Unanticipated benefits:
1. Recipients referencing and using our resources is reducing our plan review timelines by
communicating how we will handle changes in federal and state laws.
2. Providing customers with more tools and information has bolstered our position as the regional
experts.
Attached Documents:
Sample Newsletter attached.
City of Aurora
Building & Permits
Newsletter
March 2012
In This Issue
Dear KAREN ZILLY,
We hope you find a periodic newsletter from the City of
Aurora Building and Permits Division a useful resource to
assist you with Training Opportunities, Ordinance or Law
changes and Informative Links.
We are happy announce that Gary, Indiana is the latest
Regional City to have inquired about our innovative
development processes. Gary Officials are meeting with
Aurora Building and Permits next week after developers in
Hammond made Gary aware of our Innovative and
Transparent processes. In the last several years we have
been paid visits/inquiries on our process innovations /
region's first; On-line software, Comprehensive
Development Services Meetings and Automatic Inspection
emailing processes by Elgin, Naperville, and Rockford. We
Document1
3/26/2012
BEST PRACTICES | 6
BEST PRACTICES | 6
Aurora Region's Best
Preservation Resources
Noteworthy Dates
March 15th 2012
2010 ADA Effective
Accessibility
Designs need to meet
