Best practices book - Flipbook - Page 105
BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
QUALITY CONTROL MANUAL
Ordinance Compliance Division Quality Control Measures
Proactive/Reactive Enforcement – It is the goal of the Ordinance Compliance
staff to discover ordinance violations during routine patrol and not rely on
resident complaints to begin action. It is our goal at this time to have 85% of the
Equalizer generated enforcement numbers be the result of proactive enforcement.
A secondary goal is to see the number of complaints and proactive enforcements
decline over time. (Goal #1)
o Refer to Customer Service Division – Reporting and Project Tracking,
Monthly Reports – Ordinance Activity Document #2.2.5280.
Code Compliance Resolution – The Monthly Report tracking sheet records the
time frame of enforcement from the first contact, through the various stages, to
compliance, in both proactive and complaint driven investigations. The goal of
the tracking sheet is to ensure that the Inspectors are following the Basic Property
Maintenance Compliance process, drafted by the Building Department Plan
Employee Team, to ensure timely resolution of violations. (Goal #2)
o Refer to Customer Service Division – Reporting and Project Tracking,
Monthly Reports – Ordinance Activity Document #2.2.5280.
Monthly Statistical Performance Measures – The purpose of the monthly
reports is to assure that the rechecks and closures are made in the time frame
goals set forth by the Department for the various enforcement actions. These
reports are copied and distributed to the individual Inspector who has unfinished
rechecks from the prior months. (Goal #3 & #4)
o Refer to Customer Service Division – Reporting and Project Tracking,
Monthly Reports – Ordinance Activity Document #2.2.5280.
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