Best practices book - Flipbook - Page 103
Fire Department Complaint Tracking – Each month when the new Fire
Department Complaint Tracking Sheet is issued, all the complaints shall be
reviewed for status. Complaints shall be checked against Equalizer to determine if
we are meeting our service goal of performing a field visit at the complaint
address to confirm the complaint within 14 days of the submittal of the complaint
to the Building Department. (Goal #4)
Complaints shall also be checked to verify that we have met our service goal of
responding to the Fire Department within 30 days of the submittal of the
complaint to the Building Department. This shall be done to keep the Fire
Department updated with the status of the complaint and the Building
Department’s findings. Please see the attached documentation:
o Refer to Customer Service Division Document #2.2.0090, Fire
Department Complaints.
Effective 030316
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