Best practices book - Flipbook - Page 101
BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
QUALITY CONTROL MANUAL
Inspection Division
Goal #1 -
Our goal is to have a 100% Customer Satisfaction rating.
Goal #2 -
Field inspections shall be completed by the end of the next business day
after the initial request 95% of the time.
Goal #3 -
Our goal is to schedule and complete Fire Suppression and Fire Alarm
inspections within 72 hours of the initial request 80% of the time.
Goal #4 -
Fire Department Complaints. The Fire Department forwards complaints
to the Building Department of possible building code violations
discovered during their fire prevention inspections. It is our goal to
perform 95% of the field visits at the address provided by the Fire
Department within 14 days to confirm the existence of a violation. It is a
further goal to update the Fire Department within 30 days of their
complaint as to the status of the complaint.
Goal #5 -
Accurate inspections without minor errors shall be conducted on at
least 95% of our commercial and residential projects.
Goal #6 -
Accurate inspections without major errors shall be conducted on at
least 98% of our commercial and residential projects.
Goal #7 -
Accurate inspections of all life-safety items shall be conducted on 100%
of our commercial and residential projects.
Effective 030316
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