Best practices book - Flipbook - Page 96


BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
QUALITY CONTROL MANUAL
Customer Service Division
Goal #1 -
Our overall Customer Service goal is to receive a 100% Customer
Satisfaction rating.
Goal #2 -
Our goal is to process all trade and building permits for commercial or
residential projects with 95% accuracy.
Goal #3 -
The project file shall be closed out and prepared for digitizing within
30 days of the final inspection approval.
Effective 030316
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