Best practices book - Flipbook - Page 94
BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
QUALITY CONTROL MANUAL
Stakeholder Input
The Building Department staff interacts with different groups of people who influence
the processes employed by the staff. We seek input from the following:
Homeowner Association Meetings – Held two (2) times per year.
These meetings are hosted by our Ordinance Compliance Division. The purpose
of these meetings is to educate the members of the association leadership about
various services provided by the City and to seek input from the members about
their concerns related to Building Codes, local ordinances and our method of
seeking compliance.
Mayor – Meet as necessary.
These meetings are attended by various members of the Building Department,
depending on the situation and the need. This gives the Mayor the opportunity to
pass on feedback and opinions he has received or formulated regarding the service
and processes employed by the Building Department. This feedback is reviewed
with the Director who will determine if any corrective action is required.
Mayor’s Business Council – Meets 3 to 4 times per year.
The Building Department Director regularly attends this Council. Assembled by
the Mayor, the Council is made up of several business owners from throughout
our City to discuss development and other business processes. Feedback is
received from this Council that allows us to focus on ways to improve our
services to the business community.
The Home Builders Association – Hosts meetings once a year.
These meetings allow members of the Building Department’s Inspection Team to
discuss concerns with individuals directly involved in the building process. Input
is received regarding our processes that work well and those that do not.
American Institute of Architects – Detroit Chapter – Meet once per year.
These meetings allow us to gather information regarding our plan review,
inspection, and permitting processes as they relate to the field of architecture. Our
intent is to seek feedback and how we may improve our communication with this
industry.
Oakland University Survey - Performed as directed by the Mayor.
This City–wide survey provides us with a wealth of information and feedback
about the Building Department.
Effective 030316
Page 3 of 14
BEST
BEST PRACTICES
PRACTICES || 85
85
