Best practices book - Flipbook - Page 93
inspection, and ordinance compliance services. It is anticipated that this
information will be reviewed on a regular basis and the findings will be discussed
with the Building Department staff. While the success of meeting goals will be
celebrated, goals not met will be the focus of discussion and plans developed to
adjust our approach to meet those goals.
Action Plan - Data received relating to the Permits, Plan Reviews, Inspections,
and Ordinance Compliance sections of our quality control measures will be
reviewed by the Management Staff at our monthly meeting to determine if we are
meeting our goals.
Goals that have been successfully met will be shared with the entire Department
staff during full Departmental meetings, and again in each individual division
meeting.
Goals that have not been met shall be evaluated in the following manner:
o Review Data – All data received shall be reviewed by the Management
Staff for accuracy, completeness and to determine if we are meeting our
service goals.
o Staff Input – The data received shall be presented to the appropriate staff
members of the respective division of the Building Department where
goals have not been met to seek their input.
o Establish Adjustments – An Action Plan shall be developed to ensure
the goals will be met. This may involve the actual adjustment of the goal
itself, or the development of a new approach to reach the goal. The new
approach may involve training, workload adjustments, evaluation of
processes, etc.
o Implement – The Action Plan will be shared with the entire staff,
changes to policies, procedures, and goals made as necessary, and the
Plan will be placed into action.
o Reevaluation – Data will be gathered and the process will continue until
the goal has been met successfully.
Our mission is to partner with our customers to ensure safety in all buildings; to assist our
residents and business owners in maintaining and enjoying safe buildings and properties;
to provide a well maintained, clean, and comfortable environment for our residents,
visitors and employees; to ensure Rochester Hills continues to be the preeminent place to
live, work and raise a family.
Our Quality Control Manual is an effective tool to help us fulfill that mission.
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