Best practices book - Flipbook - Page 92
BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
Date: 11/18/11
Rev. Date:
Policy: X
Title:
Quality Control Manual
Manual Name:
General
Written By:
3/3/16
Effective Date:
Procedure:
3/3/16
Document Number:
1.0.0100
Authorized Signature:
QUALITY CONTROL MANUAL
Introduction
This Quality Control Manual is the result of years of effort by the City of Rochester
Hills Building Department staff.
Our Building Department Plan provides us with the direction we need, and encourages us
to do all we can to continually improve our level of customer service.
Goals are nothing new to our Building Department, and a system of checks and balances
has been in place for many years.
Our Quality Control Manual gathers all the checks and balances into one neat package
that allows us to gauge how we are meeting the needs of our customers, and where we
can improve as we strive to be the best Building Department in the eyes of our customers
and peers.
The Quality Control Manual is made up of the following sections:
Stakeholder Input – This section provides examples of what we do to gather
information from our varied customer base, and some ideas about where we can
gather more information. We anticipate regular visits to this section will spark
additional ideas and interest that will encourage members of the Building
Department to seek out stakeholder input.
Goals – This section clearly outlines our goals and the level of service we intend
to provide to our customers for permitting, plan review, inspection, and
ordinance compliance services. We anticipate several of our established goals
will change as we continue to gather stakeholder input and evaluate our quality
control measures to determine what is important to our customers.
Quality Control Measures - This section represents all the data we have
available for our use to see if we are meeting our goals for permits, plan reviews,
Effective 030316
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