Best practices book - Flipbook - Page 6
TABLE OF CONTENTS
PART A: BEST PRACTICES (Title Page)
1. CUSTOMER SERVICE (Title Page).................................................................................................2
a. Up to 100,000 (Title Page) (This section left blank for future content) pg.3
b. 100,001 to 249,999 (Title Page) pg.4
i. Aurora Building Department Newsletter (City of Aurora, IL) pg.5
c. 250,000 to 499,999 (Title Page) (This section left blank for future content) pg.10
d. 500,000 or State Capitol (Title Page) pg.11
i. CityPass Customer Queuing System (City of San Antonio, TX) pg.12
ii. Code Enforcement Customer Service Best Practices (Mecklenburg County, NC) pg.15
iii. Customer Service Audits (Clark County, NV) pg.25
iv. Dedicated Call Center (City of San Antonio, TX) pg.35
v. Information Bulletins (City of San Antonio, TX) pg.36
vi. Inspections Route Optimization (City of San Antonio, TX) pg.37
vii. Project Coordinator Program (City of Salem, OR) pg.39
2. INFORMATION TECHNOLOGY (Title Page)...................................................................................42
a. Up to 100,000 (Title Page) (This section left blank for future content) pg.43
b. 100,001 to 249,999 (Title Page) (This section left blank for future content) pg.44
c. 250,000 to 499,999 (Title Page) (This section left blank for future content) pg.45
d. 500,000 or State Capitol (Title Page) pg.46
i. CityPass Customer Queuing System (City of San Antonio, TX) pg.47
ii. Do’s and Don’ts of Software Implementation (ICC Major Jurisdiction Committee) pg.50
iii. Mobile Inspection Web-Based Application (City of San Antonio, TX) pg.60
3. LEGAL (Title Page)..................................................................................................................62
a. Up to 100,000 (Title Page) (This section left blank for future content) pg.63
b. 100,001 to 249,999 (Title Page) (This section left blank for future content) pg.64
c. 250,000 to 499,999 (Title Page) (This section left blank for future content) pg.65
d. 500,000 or State Capitol (Title Page) (This section left blank for future content) pg.66
4. MANAGEMENT/ADMINISTRATION (Title Page).............................................................................67
a. Up to 100,000 (Title Page) pg.68
i. Document Control Program (City of Rochester Hills, MI) pg.69
ii. Quality Control Manual (City of Rochester Hills, MI) pg.83
iii. Special Inspection Program (City of Rochester Hills, MI) pg.97
b. 100,001 to 249,999 (Title Page) pg.144
i. Building Department Mentorship Program (City of Port. St. Lucie, FL) pg.145
ii. Building Permitting Branch Quality Assurance Program (City of Kelowna, British Columbia,
Canada) pg.147
iii. Procedural Policy for Documents and Handouts (City of Roseville, CA) pg.151
c. 250,000 to 499,999 (Title Page) (This section left blank for future content) pg.152
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