Best practices book - Flipbook - Page 496
Program Description
Please provide a brief description of the program, i.e., Commercial Plan Review; Residential Inspection; How-To
Guides; etc.
As Building Code Administrators, we are responsible for the administration and enforcement of the
Florida Building Code, State Statutes and City Ordinances. Our role is to ensure public safety through the
entire permit process. The responsibility assigned to building departments is a critical and complex one
that affects people’s health, safety and welfare; therefore, the principle of safety cannot be compromised.
However, upholding safety principles does not have to conflict with providing exemplary customer service.
And customer service is not always related to a service you provide, at times it’s caring about those in need.
The City of Port St. Lucie Building Department occasionally receives requests from local organizations
and contractors for assistance. Some requests are for assistance with permit fees due to limited funds, time
and resources. Although the Building Department is unable to waive permit fees due to local ordinances
and state laws, we seek other ways on how we can help.
Costs / Benefit
Please provide a paragraph or two elaborating on the program, its estimated costs in human or financial resources,
and the program benefits. Benefits may include public safety, cost-recovery, legal protection, etc.
There is NO cost to the department for this initiative. Once the request is vetted by the Building Official,
word of mouth takes over and the fees are raised.
Attachments
None.
BPN010-B-1
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