Best practices book - Flipbook - Page 44
TO:
Major Jurisdiction Committee, International Accreditation Service
FROM:
City of San Antonio, Development Services Department
SUBJECT:
Best Practice Submission – Dedicated Call Center
DATE:
September 15, 2021
Contact Information:
Sharon Trudeau
Development Services Manager, Plan Review
Sharon.Trudeau@sanantonio.gov
(210) 207-0152
Development Services Department
City of San Antonio
PO Box 839966
San Antonio, TX 78283-3966
Program Description:
Dedicated Call Center
Cost/Benefits:
The Development Services Department has a dedicated call center to answer general questions
regarding the development process, contractor license applications and renewals, status of
permits and inspections, and scheduling inspections. The call center responds to the department
customer service email, clears engineer letters and other documents related to the department
permitting system.
Call Center staff level is 9 FTEs to answer approximately 600 calls/day.
Attached Documents:
None
Categories – Please check all categories that apply to your best practice
Plan Review
Permitting
Inspection
Management/Administration
Legal
Customer Service
Information Technology
BEST
BEST PRACTICES
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