Best practices book - Flipbook - Page 298
TO:
Major Jurisdiction Committee, International Accreditation Service
FROM:
City of San Antonio, Development Services Department
SUBJECT:
Best Practice Submission – Inspections Route Optimization
DATE:
September 15, 2021
Contact Information:
Jorge Rafael Manzano
Development Services Administrator, Support Services
Jorge.Manzano@sanantonio.gov
(210) 207-0345
Development Services Department
City of San Antonio
PO Box 839966
San Antonio, TX 78283-3966
Program Description:
Route Optimization for building code inspections (1) provides department field staff with a
system that optimizes daily inspector routes and (2) allows customers to see their place in the
inspection queue during the day.
Cost/Benefits:
The implementation of the Inspections Route Optimization system allows building code
inspectors to more efficiently complete inspections per day by optimizing their daily routes,
thereby also reducing fuel costs. The application also eliminates time inspectors spend
researching inspection locations, using map books and map page numbers to find locations in a
grid, by utilizing Apple Maps or Google Maps to determine their locations and visualize their
routes on a mobile device. Inspection supervisors and the management team can see in near realtime the location of their inspectors, the status of the inspections in the field inspector’s queue,
and see a location history.
In addition, the solution sends an e-mail to each customer with a scheduled notification that day
that provides key information (e.g. place in the queue, distance, inspector contact information),
and has been received positively based on customer survey feedback and has also minimize the
number of calls from customers wanting to know their anticipated inspection time.
Attached Documents:
None
Categories – Please check all categories that apply to your best practice
Plan Review
Permitting
Inspection
Management/Administration
BEST PRACTICES | 289
