Best practices book - Flipbook - Page 166
TO:
Major Jurisdiction Committee, International Accreditation Service
FROM:
City of San Antonio, Development Services Department
SUBJECT:
Best Practice Submission – Quality Control Programs
DATE:
September 15, 2021
Contact Information:
Angela Davila
Special Projects Manager, Support Services
Angela.Davila@sanantonio.gov
(210) 207-0239
Development Services Department
City of San Antonio
PO Box 839966
San Antonio, TX 78283-3966
Program Description:
Quality Control Programs
Cost/Benefits:
The quality control review program (QCR) is an integral part of the department's overall Quality
Management System. The QCR program relies on discipline specific checklists and the manner
in which individual staff members carry out their responsibilities or duties according to quality
standards related to code compliance and customer service. Plan reviewers, building inspectors,
permitting, call center, and code enforcement staff are subject to random performance audits on
a quarterly basis. Supervisors and managers use a discipline specific audit checklist to perform
their audits and will determine the number of life-safety, major, minor and/or staff
professionalism errors to calculate staff’s score. In addition to assessing job performance, the
program promotes mentoring and professional development as any failed audits requires followup by means of mentoring and/or additional training to ensure future success.
Each quarter, the director and his management team review the results of the audits and monitor
corrective action as needed.
Attached Documents:
None
Categories – Please check all categories that apply to your best practice
Plan Review
Permitting
Inspection
Management/Administration
Legal
Customer Service
BEST PRACTICES | 157
