Best practices book - Flipbook - Page 159
Tracking Procedures for Plan Examiners and Building, Plumbing and Gas Inspectors
Plans Examiners
The Building and permitting has introduced two streams of performance tracking:
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•
Plan checkers are monitored by the number of applications received versus the
applications processed given the number of working days.
The second is triggered by a milestone based on the information entry by the individual
staff member. This milestone indicated the type of rejection, areas for clarification or
improvements required from the applicant. This can affect the permit issuance
timelines
Building, Plumbing and Gas Field Inspectors
Tracing of the inspectors happens in three different ways:
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•
•
Biased on the number of inspection requests daily the figures are in turn calculated
monthly
If required, a rejection report will be generated indicating the nature of the rejection,
corrective measures
GPS tracking gives the supervisor the ability to track the vehicles and cross reference
the inspections requested. This in turn maximizes the productivity and efficiency of the
inspector’s time
Performance Evaluation
The Human Recourses department has implemented a strategy of performance evaluation for
unionized employees. The evaluation is conducted at 30, 80, 150, and 230 days for full time employees.
This in turn with the building and permitting internal audit, performance tracking and survey results
provides maximum feedback and consistency.
Continuous Education Procedures
Building and permitting supports and encourages continuous education for all team members. The
Building Officials Association of British Columbia has a mandatory continuing education program.
Employees are encouraged to take part in educational webinars and conferences when available.
IAS BPE #11-B-4 page 4 of 4
Development Services, 1435 Water Street, Kelowna, BC V1Y 1J4, 250 469 8626
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