Best practices book - Flipbook - Page 157
Costs/ Benefits
Minimal resources are required for the continued progression of the quality Assurance Program as the
intent falls within the objectives of the branch’s managerial expectations.
Benefits of creating this performance system is the information tracking components starting at the
application submittal. Ensuring complete applications, plan reviews and pinpointing common
deficiencies both on and off site. Through surveys, audits, supervision, and staff performance we can
ensure success and clear direction.
Auditing Procedure for the Application Center, Plan Checking and Field Inspections
One Window Development Technician
The application center team consist of 5 development Technicians who are responsible for taking,
processing and circulating approximately 8500 applications for development permits, rezoning,
development variance permits, environmental permits, building permits, plumbing permits and gas
permits in addition to the 10,000 business licenses per year.
An internal audit will be completed on building permit applications created by the planning technician 2
times a year.
Plan Review
The Plan checker section consists of a team of 7 who are responsible for approximately 8000 building,
heating, and plumbing permits per year.
An internal audit will be completed on building permit applications created by the planning technician 2
times a year.
Field Audit Reviews
The building, plumbing and gas inspectors consist of a team of 11 who are responsible for 22000
building, plumbing and gas inspections annually
An internal audit will be completed on building permit applications created by the planning technician 2
times a year.
Customer Satisfaction Surveys
Building and permitting in conjunction with communications developed and on-line survey to be
completed by the customers. This provides valuable feedback on each stage of our service delivery.
Depending on the comments, the applicable policy and procedures will be reviews for potential
improvements.
IAS BPE #11-B-4 page 2 of 4
Development Services, 1435 Water Street, Kelowna, BC V1Y 1J4, 250 469 8626
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