Best practices book - Flipbook - Page 156
Contact Information:
Mo Bayat
Director, Development Services
1435 Water Street
Kelowna, British Columbia
Canada, V1Y-1JY
mbayat@kelowna.ca
Program Description
Quality Assurance Program for the City of Kelowna Building and Permitting Branch
The overall purpose of this program is to establish a coherent coordinated approach to ensure all the
branch services, processes, procedures, and policies are consistently preformed to the highest
standards.
The Quality Assurance program began upon the completion of the Building and permitting Branch
accreditation by the International Accredited Service. This quality assurance program is referred to as
the Building and Permitting Branch Performance Management System.
The purpose of the quality assurance strategy is:
•
•
•
•
•
•
•
To incorporate the service quality examination to assure the efficiency and effectiveness of the
building and permitting branch internally and externally
To identify, address and eliminate the problem areas
To underline the areas of high-quality service
To create a management tool system for continuous enhancement of services
To offer the opportunity for user feedback in accomplishing the highest possible level of service
To sustain transparency and excellence within the building department
To preserve an accountable, ethical protective and progressive department.
IAS BPE #11-B-4 page 1 of 4
Development Services, 1435 Water Street, Kelowna, BC V1Y 1J4, 250 469 8626
BEST PRACTICES
PRACTICES || 147
147
BEST
