Best practices book - Flipbook - Page 104
BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
QUALITY CONTROL MANUAL
Ordinance Compliance Division
Goal #1 -
Proactive Patrol. It is our goal that 85% of the enforcement numbers
generated in the Equalizer will be the result of Inspector discovered
violations during systematic routine patrol in their assigned districts. The
remaining 15% of enforcement numbers will be the result of complaint
investigations called in by residents.
Goal #2 -
Complaints. It is our goal that 90% of complaints will be investigated
within 24 hours of assignment and results entered into Equalizer within
24 hours after the investigation. The complainant will also be contacted
within 24 hours.
Goal #3 -
Code Compliance Requests. It is our goal that 100% of ordinance
compliance requests will be re-inspected on the date assigned.
Goal #4 -
Code Compliance Requests. It is our goal that all first time ordinance
compliance violations will be resolved within the 30-day process
indicated in the “First Offense” ordinance procedure (Ordinance –
Compliance Procedure 5.5.4040).
Effective 030316
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