Stock maintenanceWe pride ourselves on maintaining our housing stock to a high standard and achieved the Decent Homes Plus standard in 2009, a yearahead of the Government time frame. We are continuing to invest millions of pounds over the years to ensure that we have well maintainedproperties that are improved to a high standard. Historically we have been a sector leader with full double glazing of our stock completedover 19 years ago and we commenced a programme of installation of energy efficient condensing boilers a decade ago.The Chart below highlights the most common maintenance projects we have carried out between 2014 and 2018. Upgrading boilers remaina priority for us.1600140013711200Commonmaintenanceprojects between2014-1810007178006004004423201042000Re-RoofedBoilerUpgradesRewiresRenewableHeating275NewBathroomNewKitchensThe investment over the years has resulted in a predicted fall in day to day repairs and most expenditure is allocated to renewal projectssuch as new bathrooms and kitchens. Only 14% of our £6.8m budget is spent on day to day repairs. This meets the level that the former AuditCommission stated Registered Providers should be achieving when they invest appropriately in improvements.Additionally, we have seen significantly high levels of tenant satisfaction in the repairs service typically around 90%. This is a high rating withthe national average satisfaction of Registered Provider tenants being 66% (English Housing Survey - Social rented sector 2016-17).We will continue to invest in our properties to improve living conditions for our tenants.9
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