Tenant and resident involvementTenant involvement in our housing service is important to us. We have an established Tenants Forum that provides agreat opportunity for us to approach tenants with ideas, policies or initiatives.Involvement however goes beyond the formal tenant groups and also includes residents and neighbourhoods toenable a broad cross section to express a view and allow us to listen and act. Examples of this include:•We have engaged with the residents at Avenue Mansions, the retired living scheme we are closing down.We spent time with all the residents both individually and together to explain our decision and listen totheir concerns. We have been able to work with all residents to find them new accommodation in theirareas of choice.•The fire protection work at St Peters Court in Lowestoft and the detailed cross-service engagement withresidents that required sensitivity because of the traumatic nature of the London tower block fire thatinitiated the work.15
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