COP 22/23 - Report - Side 25
DELIVERY
ON TIME DELIVERY (OTD)
SUPPLIER CAUSED DELAYS
100%
99%
97,08%
98,79%
98%
2023
98,45%
98,64%
97%
Goal
2023
2022
2021
2021
99%
2022
97,56% 97,84%
Dispite our efforts to improve our OTD rate, we unfortunately see a drop in performance this year. We have tracked
down the challenges, and find that more than 50% are
caused by delays in our Supply Chain, which is a significant
increase compared to former years, and a clear action point
for the upcoming year. We expect an improvement in our
Supply Chain will get us back on track regarding our 99%
OTD goal.
Note 2022-23:
Part of delays caused by Supply Chain: 41,7%
On time delivery
Supplier caused delays
For our B2B customers our vision is, that they spend time on
the end user, not us as their supplier, therefore we are looking
into creating new Partner Excellence agreements, related to
our handling of product service. Among others the partner
agreements should enable us to work closer together as a
team towards the customers, but also align our expectations
on good customer service.
Due to the aftermath of the increased demand during the
pandemic, we experienced some supplier caused delays
which were influencing our On Time Delivery expectancy.
While this is still something we are looking into minimizing,
the amount of delays are fewer, which can be caused by the
general decrease in demand.
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