100%
COP 22/23 - Report - Side 20


GOALS FOR 2025
Quality assurance
Certified products
Our ambition is to ensure happy customers, and know
the main challenge in this regard is quality failures. Our
goal is an external quality assurance of 99%. While
we have worked a lot on the assurance, we are approaching a quality rate that is difficult to improve a
lot more, therefore our primary objective is to ensure
continuous quality improvements, by implementing digital
quality control systems, to ensure full transparency of our
efforts.
Further more we know our products are produced to
last. Therefore we have increased our warranty obligation from 5 years to 30 years, as a clear statement
that we take full responsibility for our products, but also,
that we are willing to challenge what is expected in an
industry, with a current lifecycle of 11 years applicable
for kitchens.
Our third part accredited certifications is most important
to us, as sustainable statements must be documented
and held ajour to avoid misleading information. We
therefore aim to increase our number of relevant certifications, to ensure that you as a consumer may benefit
form multiple certified product option and not least an
assurance that what we say, is what we do.
Knowledge sharing & design development
As the definition of what is regarded sustainable is constantly developing, we are working on introducing a dynimac Environmental Product Declaration, which will be
able to show our customers their ongoing CO2 levels.
The product impact data will also serve as a method to
evaluate, how we can assure longer product lifetime by
introducing new service solutions for maintenance and
repair, and ultimately take-back and upcycling.
QUALITY FOR OUR CUSTOMER
2024/2025
Quality
assorance
20
2022/2023
Implementing transparent quality process
Certified
products
Knowledge
sharing & design
development
2023/2024
Introduction counterop
take-back solution
Introducing upcycled
countertop
2021/2022
Quality improvement
analysis & prove of
concepts
Nordic Swan Ecolabel
extension stone and
recertification
Nordic Swan Ecolabel
extension all laminat
thicknesses
FSC® certification
Denwood by HORN
Introducing direct customer service offering
Commercial introduction of new countertop
design solution
Introducing ‘MÅLBAR’
product impact screening
Introducing new
design cooperation
Nordic Swan Ecolabel
extension All laminate
colours
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