COP 22/23 - Report - Side 24
QUALITY
REPAIRS
EXTERNAL QUALITY
41,5%
21,5%
In 2022
In 2023
100%
99%
99,5%
98,36%
97%
Goal 2025
Goal 2024
2023
2022
2021
95%
Industry
standard*
96,32%
Our goal is to reach a 99,5% quality
assurance. At the moment we are well above the
industry standard, but is also reaching a level where
improvements become harder to achieve because we
are down to marginals.
Our complaint percentage is year to date: 1,64%,
which is a significant improvement, measured
against last years 2,25%. Out of theese we were
able to repair 21,5% (repairs include e.g. surface
treatment, repairs on edges, removement of adhesive leftovers and similar). Compared to last year
(repair possible to 41,5%) we had less possibility to
repair the products - which shows we are detecting
more of the minor products faulties before they reaches the customer.
CLAIMS WITH SCRAPS
57,6%
74,9%
2022
2023
OTHERS / UNDECLARED
3,5%
In 2021
With an industry standard around 95%, it may seem too
ambitious to reach for a quality ensurance level above 99,%.
However, to us it is extremely important to improve our current
rate for two reasons.
First of all approximately 60% of our complaints leads to a
scrapped product equalling an increased use of raw material. This do not fit our focus of being socially responsible,
trying to minimize waste, why we always inspect the faulty
*cf. MÅLBAR screening tool
24
3,6%
0,9%
In 2023
In 2022
products, to detect whether or not a replacement is needed,
or we might be able to repair the product on site (if we find
a repair equals a results as good as a replacement).
Last but not least, a faulty product equals two disappointed
customers - Our direct B2B customers who advocate for our
products, and the end user, who will experience product
delays.
