HIW CRR 2023 v8 - Flipbook - Page 32
CUSTOMER EXPERIENCE
Highwoods is committed to continually enhancing
the experience for our valued stakeholders. In 2023,
we took significant strides in this endeavor with the
establishment of a customer experience department.
Rooted in our foundational principles of agility,
proactivity and exceptional service, this department
has become integral to our mission of exceeding
customer expectations.
Central to our approach is the recognition that our
people are at the heart of everything we do. With
an unwavering focus on providing meaningful and
adaptable amenities, we’ve expanded our offerings to
align with the evolving needs of our customers.
#BETTERTOGETHER EVENT
Emphasizing the importance of exceptional
work-placemaking, we have invested in
programming that fosters recruitment and
retention of top talent, thereby reinforcing
Highwoods as a premier destination for businesses.
We will continue our mission to offer the ultimate
environments and experiences to our customers. By
consistently advancing our commitment to providing
thoughtful, intentional workplaces around our
customer’s changing needs, we hope to develop
long-term relationships well into the future.
WIREDSCORE CERTIFIED
In 2023, GlenLake Three (Raleigh) and Virginia
Springs II (Nashville) joined Symphony Place
(Nashville) in achieving WiredScore certification
for outstanding digital connectivity. WiredScore
assesses and certifies digital connectivity
and smart building technologies to enhance
connectivity and user experiences. We elected
to pursue additional WiredScore certifications to
confirm that we are delivering exceptional levels
of internet connectivity and to satisfy the digital
and ever-changing demands of our current and
prospective customers.
GLENLAKE THREE | RALEIGH
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