HIW CRR 2023 v8 - Flipbook - Page 18
S TA K E H O L D E R E N G A G E M E N T
We regularly engage our stakeholders to better
understand their priorities, how they are affected by
our operations and influence our objectives.
This ensures that we are targeting key performance
indicators that are meaningful and aligned with
our Strategic Plan. Our key stakeholder groups
include our shareholders, coworkers, customers,
Board of Directors, vendors, industry and the
communities in which we live, work and play.
We meet with key shareholders throughout the
year and proactively report on our financial and
environmental performance through quarterly and
annual disclosures, including this annual Corporate
Resiliency Report. Our property teams meet regularly
with customers, organize events and trainings and
seek feedback through annual surveys. We engage our
coworkers through a variety of programs, trainings and
civic engagement activities that support professional
development, health and well-being and community
stewardship. We participate in industry meetings and
conferences to strengthen our partnerships and to
contribute to the discourse that shapes our industry.
At the community level, we participate in public
forums, business improvement districts and support
organizations that enrich our communities.
BOARD OF DIRECTORS
• Board meetings and annual shareholder
presentation
• Annual Corporate Resiliency Report
SHAREHOLDERS
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Third-party ESG benchmarks
SEC filings
Investor relations and support
Investor meetings and events
Quarterly earnings calls
Property tours
Annual Corporate Resiliency Report
CUSTOMERS
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Routine customer satisfaction surveys
Quarterly customer meetings
Customer communications
Health and wellness amenities and initiatives
Customer appreciation events
Annual Corporate Resiliency Report
INDUSTRY
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COSTAR STATE OF THE MARKET | CHARLOTTE
Participation at conferences and meetings
Building of trusted relationships
Participation in steering committees
Service in leadership roles with organizations such
as ULI, NAIOP and NAREIT
• Pursuit of industry accreditations and certifications
COWORKERS
• Quarterly performance update reports
• Trainings and professional development program
• Heart of Highwoods program and
Wellness Committees
• Benefits package
• Intranet site and Microsoft Teams
• Annual career conversations
• Whistleblower hotline
• Annual Highwoods Huddle
• Open door policy
• Annual Corporate Resiliency Report
• Periodic Town Halls
• Diversity and Inclusion Group
• Annual employee engagement survey
COMMUNITIES
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Heart of Highwoods program
Hosting community events
Public forums for new developments
Participation in Business Improvement Districts
Active conversations through social media
Active participation in local community
development organizations
• Internships
• Creation of dynamic community spaces in new
development and major renovation projects
VENDORS
• Vendor Code of Conduct
• Active outreach to woman-owned, minority-owned
and other diverse suppliers
• Prompt payment for services
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