HIW CRR 2022 FINAL - Flipbook - Page 36
CUSTOMER EXPERIENCE
When it comes to elevating our customers’ experience,
we must be agile and proactive to provide our
customers what they need and have come to expect.
The cornerstone of Highwoods has always been our
people and customer service. We have expanded our
customer offerings and programming of amenities in
a way that is both meaningful and adaptable as we
place an emphasis on our customers’ goals of recruiting
and retaining the best, brightest and providing
outstanding work-placemaking.
We will continue to invest in our assets through
providing amenities that meet the ever-changing
needs of our customers. Operating with a hospitality
mindset sets us apart from the competition and adds
a layer of expertise within our asset management
department that elevates our customer experience.
With this goal in mind, we improve our bottom line,
increase customer retention and enhance our culture
so that we are resilient against future headwinds.
CUSTOMER
FOCUS
FFO
NOI
BUILDING
A GREAT
CUSTOMER
EXPERIENCE
BUILDING
OCCUPANCY
WIREDSCORE CERTIFIED
The Pinnacle at Symphony
Place in Nashville achieved
WiredScore Silver certification
in 2022. WiredScore
assesses and certifies
digital connectivity and
smart technologies to help
improve connectivity and
user experiences in buildings globally. We elected
to pursue this designation at Pinnacle to challenge
ourselves to deliver exceptional levels of internet
connectivity, satisfy the digital and ever-changing
demands of our current and prospective customers
and to empower them to blaze new trails and be
well-positioned for future opportunities.
CUSTOMER
LOYALTY
CUSTOMER
RETENTION
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