HIW CRR 2022 FINAL - Flipbook - Page 17
S TA K E H O L D E R E N G A G E M E N T
We regularly engage our stakeholders to better
understand their priorities, how they are affected
by our operations and influence our objectives.
This ensures that we are targeting key performance
indicators that are meaningful and aligned with our
Strategic Plan. Our key stakeholder groups include
our shareholders, coworkers, customers, Board of
Directors, vendors, industry and the communities in
which we live, work and serve.
We meet with key shareholders throughout the
year and proactively report on our financial and
environmental performance through quarterly and
annual disclosures, including this annual Corporate
Resiliency Report. Our property teams meet regularly
with customers, organize events and trainings and
seek feedback through annual surveys. We engage
our coworkers through a variety of programs,
trainings and civic engagement activities that support
professional development, health and well-being
and community stewardship. We participate in
industry meetings and conferences to strengthen our
partnerships and to contribute to the discourse that
shapes our industry. At the community level,
we participate in public forums, business
improvement districts and support organizations
that enrich our communities.
BOARD OF DIRECTORS
COWORKERS
• Board meetings and annual shareholder presentation
• Annual Corporate Resiliency Report
•
•
•
•
•
•
•
•
•
•
•
•
SHAREHOLDERS
•
•
•
•
•
•
•
Third-party ESG benchmarks
SEC filings
Investor relations and support
Investor meetings and events
Quarterly earnings calls
Property tours
Annual Corporate Resiliency Report
CUSTOMERS
•
•
•
•
•
Routine customer satisfaction surveys
Quarterly customer meetings
Customer communications
Health and wellness amenities and initiatives
Active conversations through customer
appreciation events
• Resource for information through digital marketing
• Annual Corporate Resiliency Report
INDUSTRY
•
•
•
•
Participation at conferences and meetings
Building of trusted relationships
Participation in steering committees
Service in leadership roles with organizations such
as ULI, NAIOP and NAREIT
Quarterly performance update reports
Trainings and professional development program
Heart of Highwoods program and Wellness Committees
Benefits package
Intranet site and Microsoft Teams
Annual career conversations
Whistleblower hotline
Annual Highwoods Huddle
Open door policy
Annual Corporate Resiliency Report
Periodic Town Halls
Diversity and Inclusion Group
COMMUNITIES
•
•
•
•
•
•
Heart of Highwoods program
Hosting community events
Public forums for new developments
Participation in Business Improvement Districts
Active conversations through social media
Active participation in local community
development organizations
• Internships
VENDORS
• Vendor Code of Conduct
• Active outreach to woman-owned, minority-owned
and other diverse suppliers
• Prompt payment for services
17
