Fall '24 Program Guide 10:2 - Flipbook - Page 4
MEMBERSHIP POLICIES
PAYMENT OPTIONS
Monthly
Through our bank draft plan, dues are
automatically transferred from your checking,
debit, or credit card
account to the YMCA on the 15th of every
month. No renewal notices are sent.
CANCELLATION
Membership is continuous until member
requests cancellation in writing by mail, email,
or in person before the 10th of the month to
cancel current Y membership. Members have
30 days to rejoin without being assessed a
standard joining fee.
NON-SUFFICIENT FUNDS
PROCEDURE
Should your draft be returned to us for any
reason, you are responsible for that draft
payment, plus a $30 service charge, in addition
to any fees your bank may charge. If fees are not
collected, your membership will automatically
be canceled. Once you return to reinstate your
membership or participate in any activity, your
outstanding balance will need to be paid before
reinstatement can occur.
JOINING FEES
A joining fee is required for each new
membership and upon reactivation of a
membership that has been terminated longer
than 30 days. This fee is a one-time fee at the
start of a new membership or reactivation.
REFUNDS
The YMCA reserves the right to cancel any
class that does not meet minimum enrollment.
Members will be issued a voucher for classes
canceled by the YMCA. A refund will only be
issued if requested by the participant. If a
participant drops out of a class prior to the
start, the YMCA will retain a 25% service fee.
The balance will be issued as a voucher for use
at the YMCA. After the class has met once, no
credits are issued.
In case of a medical emergency, a voucher
will be issued for classes not attended if the
emergency occurs before the third week of
the session and the participant will miss all
remaining classes. A doctor’s note must be
presented within two months to receive the
credit. Only vouchers will be issued. Refunds
will not be offered.
The YMCA will not refund or issue credit
vouchers for weather-related cancellations.
Every effort will be made to make up missed
classes. In-house credits will be issued for all
refunds in the amount of $15 or less. Credits/
vouchers may be designated as contributions
to the YMCA’s Annual Campaign fund.
The YMCA reserves the right to apply
credit/voucher refund requests to satisfy
financial obligations to the YMCA including,
but not limited to, Non-Sufficient Funds,
Program, and Childcare Balance Dues for the
participant.
This refund/credit information pertains to
membership dues and program fees. It does
not apply to fees paid for childcare and camp
programs.
2 | FALL I 2024 PROGRAM GUIDE
FINANCIAL ASSISTANCE
DRESS CODE
The YMCA wants to ensure that everyone has
an opportunity to participate in our programs
and enjoy the facilities and services. Financial
Assistance is available for memberships,
child care, and summer camp programs for
individuals and families with financial need.
Financial assistance is available through the
generous contributions of friends to the YMCA
through the Annual Campaign and other
sources. Applications are available online at
hanoverymca.org, and at our Member Services
desk. Please allow 1-2 weeks for processing your
application.
Shirts and shoes are to be worn at all times,
with the exception of in locker rooms and
aquatic areas. However, athletic shoes or
closed-toe shoes are required in all fitness
center areas. Shirts and shoes are not required
where bathing suits are permitted. No clothing
with vulgar language, obscene gestures,
racial slurs, or anything that contributes to a
hostile environment or would be considered
inappropriate in a family environment may be
worn. The YMCA reserves the right to define
inappropriate or offensive attire.
LOST & FOUND
Nationwide Membership enables you to visit any
participating Y in the United States and Puerto
Rico through membership at your “home” YMCA
(your home location is the facility that enrolled
you as a member and collects your membership
dues). With Nationwide Membership, members
can visit any participating Y at no additional
cost. Nationwide Membership is an essential
part of our cause to strengthen communities.
Lost and found items are available for 1 week
after an item is found. After that time, items
are donated to local charities. Swimsuits are
discarded. If you have lost an item, please
check with our Member Services desk. Please
remember to lock up your personal items.
Locks are not permitted to remain on lockers
overnight and will be cut and items put into our
lost and found. The YMCA is not responsible
for lost or stolen items. Please do not leave
valuables in lockers.
MEMBERSHIP CARDS
When using the YMCA you must present your
membership card. If your card has been lost,
a new card can be purchased for a $5 fee. We
recommend your membership card be put on
your smartphone which is available for either
Apple or Android phones. Stop by our Member
Services Desk to receive support with this.
LOCKERS
Lockers are for day use only and not for
overnight storage. Personal locks will be
removed and any personal items will be
available at the Front Desk.
NORTH Y Only:
Locker Rooms Close 15 Minutes Prior to end of
staffed hours. The locker rooms are then locked
behind the 24/7 gate and you will no longer
have access until the next day. Please take your
belongings into Fitness Center or utilize the
blue lockers near the pool if you are working out
close to closure.
INCLEMENT WEATHER POLICY
Information about weather related closures
can be viewed by checking our website at
hanoverymca.org. or our social media pages on
Facebook and Instagram.
Y NATIONWIDE MEMBERSHIP
MEMBERSHIP DISCOUNTS
Your Hanover Area YMCA membership makes
you eligible for our discounted program rates
on specific programs. Please visit hanoverymca.
org or ask your Membership Services
Representatives for specific rates.
GUEST POLICY
Guests accompanied by members 18 and over
may use the facility a maximum of three times
per calendar year at $10 per visit. An adult
member may bring a maximum of two (2)
guests per day.
• To ensure the security of our members,
program participants and guests, we
require a (government-issued) photo ID.
All guests ages eighteen (18) and older
are required to provide a photo ID, sign
the Membership and Program Waiver, and
must have their picture taken at the time of
their first visit. Any guest under eighteen
(18) years of age must have a Membership
and Program Waiver signed by his or her
legal parent or guardian. Youth guests age
ten (10) and under must be accompanied
by an adult [age eighteen (18) and older] at
all times while the youth is in the facility.
Any member who signs in a guest is fully
responsible for the guest and their guest’s
actions while on all Y premises.
Closings
The YMCA is closed for the following holidays
(24/7 Access remains available):New Years,
Easter, Memorial Day, Independence Day, Labor
Day, Thanksgiving, and Christmas. The Y may
also close due to unforeseen circumstances,
such as, but not limited to, inclement weather,
facility safety or community health concerns as
mandated by authorities. No refunds, credits or
make-up classes will be given for such closings.
ACCURACY POLICY
The YMCA has made every reasonable effort to
determine that everything stated within this guide
is accurate. The YMCA apologizes for accidental
omissions or errors. The information contained
within this booklet, including prices, fees, codes,
facility schedule, hours of operation, classes and
instructors, is subject to change without notice by
the YMCA. Changes may occur during a session.
Notices will be posted in the facility when changes
are made.
HANOVERYMCA.ORG
