2024 Europe & ROW Tech Spec (Pages) - Flipbook - Page 7
T ER M S & P O L I C I E S
AVA I L A B ILITY
Items marked with the above green icon are (MTS) MADE TO STOCK products with high stock availability from our German warehouse and average
delivery time of 2 - 5 weeks (depending on the final destination in relation to the distance from our warehouse in northern Germany, local forwarding
services, local tax authorities etc.).
Items marked with the above red icon are (MTO) MADE TO ORDER products that are made to order at our Indonesian manufacturing facility - please
enquire for delivery lead-times. Once our existing inventory of newly designated MTO items is depleted, any new production will be subject to a Minimum
Order Quantity (MOQ) which varies by product. Please ask your Gloster representative for further details.
C U T & S EW CU SHION PRO GRAMME
Cushions are made via our in-house Cut & Sew supplier. When the order for cushions is received, a purchase order is created and the cushions are
produced at our supplier. The order is then passed over to our warehouse for packing and onward shipping to its final destination. We aim for a total
lead time of 20 working days from receipt of initial order to shipment of the finished cushions.
A S S E M B LY
Most Tables, Chairs & Loungers require assembly.
R E T U R N S P OL ICY
Written authorisation must be obtained from Gloster prior to returning any products. Products returned without prior written authorisation will be refused.
Defective products returned are inspected by our Quality Control Manager and replaced or repaired if the damage is a result of a manufacturer’s defect.
If it is determined not to be a manufacturer’s defect, the customer, along with the Quality Control Manager will decide what further action to take.
For non-defective products returned as an unwanted order, a 15% handling fee will be applied and the customer is liable for all shipping charges
involved in returning the items back to Gloster. Returned goods will only be accepted if returned in their original packaging, thereby suitable for re-sale.
A R E A S OF USA GE
Certain products are exclusively recommended for use in the residential sector. Please contact your Sales Manager who can advise if a requested
product is suitable for contract use. For use in public areas, in which the furniture is exposed to particularly high stress, such as public educational
institutions, fast food restaurants or meeting places, special requirements and standards apply. Please always ask about the suitability of the respective
Gloster products for these areas before placing an order with our company.
D I S C L A I M ER
Although the information in this price list is presented in good faith and believed to be correct at the time of printing, Gloster makes no representations
or warranties as to the completeness or accuracy of the information. Gloster accepts no liability for any errors or omissions. Gloster reserves the
right to change specifications and descriptions in the light of technical developments and the availability of materials. We try to edit our photos to
show our product finishes and fabrics as life-like as possible, but colours reproduced in print will never be 100% representative of actual colour. We
cannot guarantee that the colour you see in our literature or on-line, accurately portrays the true colour of the product in real-life lighting conditions.
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