We communicate keypoints quickly, effectivelyand honestly.We promptlyacknowledgereceipt of keycommunications.We are conciseand specific withour communicationsto ensure key newsis understood.SurprisRaise flags earlyto allow for earlymitigation.We use the rightcommunication methodbased on the urgencyof the situation.We don’t shy awayfrom difficultconversations.Winningbehaviours
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