Innovation Guide Volume 3 - Flipbook - Page 22
®
™
AUGMENTED REALITY
TECH SUPPORT
We’re taking our technical support calls to the next level by introducing FFS PRO®
Sightline™. This free virtual on-site support service from Franklin Fueling Systems
connects certified technicians with our Technical Support team via real-time video,
augmented reality, and on-screen support prompts.
HOW DOES FFS PRO® SIGHTLINE™ WORK?
FFS PRO® Sightline™ gives technicians superior support through any mobile
device by showing the problem, in real-time, to our Technical Support
engineers (using augmented reality technology). Our experts then provide
support through live interaction, support documentation, and on-screen
visualizations. Tackling the issue together, with your eyes and our expertise.
CALL
TAP
REQUEST A
SIGHTLINE™
I N I T I AT E A
SIGHTLINE™
S H O W U S W H AT
YOU SEE
The next time you have a
challenge on-site, call the
Technical Support team at
1-800-984-6266 and ask the
Technical Support agent to
initiate a Sightline™.
The Technical Support
agent sends you a text
message containing a
link to launch Sightline™
which works on any mobile
device, no app required.
Use your mobile device to
show us your challenge via
your mobile device’s camera.
In real-time, we will solve your
challenge together with onscreen prompts and sharing
relevant diagrams.
I N N O V A T I O N | 22
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