TOUT INCLUS 2024 ENG - CHALON MACON - Flipbook - Page 21
EUROPEAN UNION
SHIPMENT INFORMATION
ZONE 1 :
Belgium
Germany
Italy
Luxembourg
Netherlands
Spain
CHARACTERISTICS OF MBE SERVICE AND SHIPPING PROCESS :
After the order has been registered, MAIL BOXES ETC. collects the bottles at wineries using its temperature-controlled vans.
MAIL BOXES ETC. packs the wine and stores it in its own temperature-controlled warehouse until the date agreed with the
recipient. The wines are shipped with UPS. The recipient is notified by email with the parcel’s tracking number at the moment of
its departure. The seller (winery, domain) and the guide (if applicable) can track all their shipments on their own MBE account on:
www.mbechalon.com.
MAIL BOXES ETC. could stop wine shipments from June 15th to October 15th, because of high temperatures (the bottles are
stored for free in MBE warehouse). Mail Boxes Etc. are still able to send wine within this timeframe if the customer so requests.
However, MBE cannot be responsible for its transit and the customer will take on that liability. In that case he should sign and
return to MBE a shipping authorisation (page 34).
INSURANCE
We provide the possibility to subscribe to our complementary insurance scheme which covers the total value of the goods plus
the transportation costs.
Please note that in the event of any loss or damage to goods during transportation, our financial liability will be limited to the
compensation rate mentioned in our general terms and conditions (see p. 32-33) in the case of non subscription to our proposed
insurance.
ADDITIONAL FEES
Name
Address correction
Price
15.00 € excl. VAT /
18.00 incl. VAT
Description
If the address provided is incorrect or incomplete and must be changed
after the departure of the package.
Same as initial transportation Undeliverable parcel, or parcel non picked up at the Access point.
Return
Wooden cases
Upon request
Wooden cases are shipped empty and separately from the wines.
DELIVERY
€€ No customs
fees
-> Standard
Within 48/72 hrs from the moment the carrier handles the parcel(s).
21
