FY 2025 BUDGET BOOK - Flipbook - Page 78
➢ Measurement: How will we know if the City has met its goals? Performance measurement
is generally defined as regular measurement of outcomes and results, generating reliable
data on the effectiveness and efficiency of programs. A community strategic plan requires
measurement management to monitor performance progress.
➢ Monitoring and Communicating Progress: How well is the City doing? The City monitors
the process to identify weaknesses and strengths and may recalibrate a departmental
approach to make it more successful, to improve the efficiency and accountability of the
communication of the budget and, most importantly, demonstrate and quantify the
effectiveness of communication. The City monitors, plans, documents progress, and
communicates with the community to monitor performance progress.
➢ Quality Improvement: How can we improve the City? The City monitors the quality of
systematic and continuous actions that lead to measurable improvement in City services.
This assist with establishing a program or process to manage change and achieve quality
improvement in public service policies, programs or infrastructure based on performance
standards, measures, and reports. The City may need to shift course based on monitoring
progress.
➢ Performance analysis targets the evaluation of the annual performance. It provides support
for establishing control loops to influence operations on the one hand and to optimize
processes in the long run on the other. Performance analysis can help to review
departmental contributions towards a project or assignment that was prioritized by
strategic plan.
Figure 15:
City of Eustis Performance Management System Framework
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