FY 2025 BUDGET BOOK - Flipbook - Page 289
Public Utilities Department’s Key Performance Indicators (KPIs)
Strategic Plan Priority
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Total Public Utilities
Services
Measures Type Program Performance Actual FY
2021-22
Number of Water Units
Goal #3 Efficiency
11,905
Served
Average Daily Water
Flow in Million Gallons
Goal #3 Efficiency
3.43
Strategic
Plan Goal
Goal #4 Efficiency
Goal #5 Efficiency
Goal #3 Outcome
Goal #4 Outcome
Answered Phone Calls
Call Center Average
Wait Times
New Water Meters
Installed
Customer Service
Improvements as % of
plan reviews, completed
within fiscal year
4,550
Actual FY
2022-23
Estimated
FY
2023-24
Projected
FY
2024-25
12,398
12,065
12,067
3.61
3.68
3.70
4,650
4,870
5,000
3.6 min
3.2 min
3.9 min
3.9 min
214
300
261
265
15.50%
16.00%
16.80%
18.00%
17,200
17,335
16,673
17,348
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