FY 2025 BUDGET BOOK - Flipbook - Page 287
Public Utilities Department Priorities, Strategies, Goals & Objectives
The Public Utilities Department is in alignment with the City’s Strategic Plan Priorities and Strategies.
Departmental performance measures include key performance indicators (KPIs) that track
progress toward short-term goals. The Public Utilities Department demonstrates the impact of
their activities on the achievement of immediate goals, helping city officials make informed
decisions about funding and resource allocation for the long-term goals. The long-term goals,
performance measures will involve tracking trends and outcomes over a more extended period
particularly the emphasis on Competent and Effective Government, Goal #3 revolves around
delivering quality and cost-effective public services. Here are the outlined objectives:
1. Enhancing Operational Excellence: The Public Utilities Department remains dedicated to refining
its operational processes. This involves ongoing research into methodologies that can amplify
efficiency and efficacy across drafting, GIS, engineering, project management, and design
functions.
2. Technology Innovations: Improving customer service, and increasing the amount of new, more
efficient water reading units installed. A two-pronged approach includes amping up customer
service experiences and increasing the integration of advanced water reading units. These new
units promise enhanced efficiency and accuracy.
3. Teamwork Makes a Difference: Collaboration with other City departments, agencies, and partners
to share ideas, resources, and creative solutions for public services.45. Evaluating and Adapting:
They’re always checking how well their plans work. They gather feedback, study outcomes, and
adjust their strategies to keep improving service quality. Implementing best practices and
technologies regarding billing and revenue collection.
4. Thinking Green: Focusing on environmentally friendly practices (paperless billing). Department
explores eco-friendly solutions that align with the City’s sustainability goals.
5. Professional Customer Service: Implementing best practices and technologies regarding billing
and revenue collection. The Department is committed to keeping up with the latest industry
practices and technologies when it comes to billing and revenue collection. Whenever feasible,
these cutting-edge solutions will be put into action to improve overall operations. Friendly customer
service is all about making your experience positive, easy, and enjoyable. When you reach out for
help with your utility needs, you can expect a warm and welcoming interaction from our dedicated
team.
Public Utilities Services Outcome: Results and Accomplishments
The annual review outcome for a Public Utilities department reflects effective management and
provision of essential services to the community.
Following are the points of the Public Utilities Department annual review, required by the City’s
policies and regulations:
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Reliable Service Delivery: The Department consistently provides reliable water and sewer
services to residents and businesses without significant interruptions.
Customer Service: High-quality customer service is a priority, with responsive and courteous
staff addressing inquiries, billing, and service requests promptly. Compared to last year,
customer service responded to 4.7% more phone calls. In FY 2025, the Department is aiming
for more improvements of 2.67%.
Timely and Accurate Billing: The Department consistently generates accurate utility bills and
ensures they are delivered to customers on time.
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