FY 2025 BUDGET BOOK - Flipbook - Page 212
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Community Engagement: The library actively engages with the community through outreach
programs, partnerships with local organizations, and participation in community events. It
fosters a sense of belonging and inclusion.
Program Success: The library’s programs and events are well-attended and receive positive
feedback from participants. They align with the City’s strategic plan goals and community
interests.
Collection Quality: The library maintains an up-to-date and diverse collection of books, digital
resources, and multimedia materials that reflect the interests and needs of the community.
Technology Integration: The library leverages technology to enhance services, such as
providing digital resources, online catalog access, and user-friendly library management
systems.
Customer Service: Patrons consistently report high levels of satisfaction with library staff’s
knowledge, helpfulness, and responsiveness. The library provides excellent customer service.
Accessibility: The library is accessible to all members of the community, including individuals
with disabilities. It has provisions for accommodating different needs.
Financial Stewardship: The library manages its budget effectively, demonstrating fiscal
responsibility, transparency, and accountability in resource allocation.
Collaboration: The library collaborates with other city departments, schools, local businesses,
and community organizations to maximize resources and extend its impact. The memorial
Library works as an Emergency Management Center at emergency operations time.
Staff Development: The library invests in staff training and development to keep up with
evolving trends in library science, technology, and customer service.
Recommendations for Improvement: In the departmental successful performance outcome, there
are some recommendations for improvement:
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Community Needs Assessment: Conduct a comprehensive community needs assessment to
ensure that library services align with current community needs and interests.
Space Utilization: Assess the library’s physical space and consider renovations or updates
to optimize the use of space for patrons and programs.
Marketing and Outreach: Enhance marketing efforts to raise awareness of library services
and events within the community.
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