FY 2025 BUDGET BOOK - Flipbook - Page 192
Fire Department Priorities, Strategies, Goals & Objectives
The Fire Department is committed to advancing the City’s Strategic Plan Priorities and Strategies,
Safe Community and High-Quality Lifestyle. Departmental performance measures include key
performance indicators (KPIs) that track progress toward short-term goals. The Fire Department
demonstrates the impact of their activities on the achievement of immediate goals, helping city
officials make informed decisions about funding and resource allocation for the long-term goals.
The long-term goals, performance measures will involve tracking trends and outcomes over a
more extended period. In support of Goal #1 to be a beautiful, livable city, and Goal #3 is to offer
exceptional, public safety services. The Fire Department is geared up for a range of objectives
listed below:
1. Unified Efforts for Safety: This collaboration underscores the notion that safety knows no
boundaries. Through partnerships, communities work together for mutual well-being and
resilience.
2. ISO Rating Excellence: A prime objective of the Fire Department is to maintain the coveted
Insurance Service Office (ISO) rating of 2. This signifies the Department’s commitment to top-tier
performance and continuous improvement.
3. Response Time Improvement: The Fire department remains dedicated to consistently enhancing
the average response time. Presently standing at 5 minutes 30 seconds; the focus aligns with the
average Insurance Service Office requirements benchmark of 5 minutes and 33 seconds, reflecting
our commitment to achieving more efficient emergency response times. According to the Fire
Department incident statistics, ad ISO requirements, the average r e s p o n s e time is based
on average call process time, average turnout time and average travel time.
4. Collaborative Fire Safety Network: Collaborative efforts extend across Lake County, with the
Eustis Fire Department partnering with neighboring cities like Mount Dora, Tavares, Umatilla, and
Lake County fire authorities.
5. Financial Relief for Residents: Departmental objectives not only ensure top-tier service delivery
for safety and property protection but also lead to a reduction in property insurance costs for
residents. Lower property insurance costs, resulting from the Fire Department’s dedication to
high standards, directly align with Goal #3’s focus on cost-effective public services.
6. Strategic Community Protection: The Fire Department’s involvement directly supports the City’s
Safe Community goal by bolstering emergency response capabilities and overall safety readiness.
7. Continuous Improvement: Upholding a remarkable ISO rating and engaging in collaborative
efforts reflect the Fire Department’s dedication to ongoing learning, adaptation, and enhancement.
Fire Department Services Outcome: Results and Accomplishments
The annual Fire Department’s review outcome typically involves a comprehensive evaluation of
the department’s performance, operations, and goals, resulting in positive findings and actionable
recommendations for improvement.
Following are the points of departmental annual review, required by the ISO measures:
● Effective Emergency Response: The review assesses the department’s response times, the
effectiveness of emergency services provided, and the ability to manage various types of
incidents, from fires to medical emergencies. A successful outcome indicates that the
department consistently meets or exceeds response time benchmarks and effectively mitigates
emergency situations.
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