FY 2025 BUDGET BOOK - Flipbook - Page 165
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Collaboration: The Department is demonstrating successful collaboration with other city
departments, such as Public Works, Economic Development and environmental services, is
essential for achieving holistic and well-coordinated development outcomes.
Recommendations for Improvement: In the departmental successful performance outcome, there
are some recommendations for improvement:
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Online Services: Continue to expand online services and permit application processes to
improve accessibility and convenience for customers.
Customer Service Training: Provide additional training to staff in customer service and
communication skills to ensure that interactions with customers are consistently positive.
The successful annual review outcome, coupled with a commitment to continuous improvement, can
help the Development Services and Building Department play a crucial role in fostering
responsible and sustainable development within the city while ensuring a positive experience for
the City residents and businesses.
Development and Building Services’ Key Performance Indicators (KPIs)
Strategic Plan Priority
Strategic
Plan Goal
Measures Type Program Performance Actual FY
2021-22
Competent and Effective
Government
Goal #2
Development
Performance
Annexations
Competent and Effective
Government
Goal #2
Development
Performance
Acreage Annexed
Competent and Effective
Government
Goal #2
Development
Performance
Comprehensive Plan Map
Amendments
Competent and Effective
Government
Goal #2
Outcome
Business Tax Application
Processed
Competent and Effective
Government
Goal #3
Outcome
Competent and Effective
Government
Goal #2
Planned and Secure Future
Estimated
FY
2023-24
Actual FY
2022-23
Projected
FY
2024-25
10
10
7
12
50.930
50.930
62.000
124.000
4
4
6
7
115
115
88
114
Alcoholic Beverage License
Processed
11
11
9
9
Development
Performance
Site Plan Review
10
10
8
7
Goal #3
Outcome
Inspectors Contacted
Competent and Effective
Government
Goal #2
Development
Performance
New Single Homes Building
Permits Issued
Competent and Effective
Government
Goal #2
Development
Performance
Total Development Services
201
201
180
273
6,284
6,284
6,636
5,807
153
134
109
97
New Apartment Complex
Building Permits Issued
7
7
4
7
5
7
6
6
Competent and Effective
Government
Goal #2
Development
Performance
New Commercial Buildings
Permits Issued
Planned and Secure Future
Goal #3
Outcome
Other Building Permits Issued
Total Building Services
1,966
2,013
1,589
1,852
8,417
8,445
8,344
7,769
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