FY 2025 BUDGET BOOK - Flipbook - Page 164
Development and Building Services Department Priorities, Strategies, Goals & Objectives
The Development and Building Services Department is aligned with the City’s Strategic Plan’s
key facets, including Competent and Effective Government, Planned and Secure Future, and
High- Quality Lifestyle, the Department is focused on achieving diversified goals.
Departmental performance measures include key performance indicators (KPIs) that track
progress toward short-term goals. The Development and Building Services Department
demonstrates the impact of their activities on the achievement of immediate goals, helping
city officials make informed decisions about funding and resource allocation for the longterm goals. The long-term goals, performance measures will involve tracking trends and
outcomes over a more extended period. In line with Goal #2’s to boost the local economy, and
Goal #3’s dedication to outstanding public services, the Department is going ahead with a
proactive approach of objectives listed below:
1. Enhanced Customer Experience: The Department is devoted to elevating customer satisfaction
through seamless interactions and well-crafted services.
2. Online Permitting: Embracing technological advancement, the Department is making strides in
enabling online permitting requests. This modernization enhances accessibility, convenience, and
efficiency, aligning with the broader goals of Competent and Effective Government and HighQuality Lifestyle.
3. Positive Economic Impact: By facilitating swift and hassle-free permit acquisitions, the Department
contributes to Goal #2’s objective of bolstering the local economy. Simplified processes attract
businesses and investment, fostering economic growth.
4. Budget-Conscious Approach: Aligned with Goal #3’s emphasis on quality and cost-effectiveness, the
Department’s efforts emphasize streamlining processes without compromising on quality, translating
into enhanced value for City residents.
5. Continuous Improvement: With a commitment to constant evolution, the Department remains
open to feedback, continuously refining its services, processes, and technologies to better serve
both residents and businesses.
Development and Building Services Department Service Outcome:
Results and Accomplishments
●
●
●
●
●
Customer Satisfaction: A high level of customer satisfaction suggests that the department is
responsive, helpful, and easy to work with.
Streamlined Processes: An annual review highlights efforts to streamline departmental
processes, such as implementing online permitting systems, reducing paperwork, and
improving communication with applicants.
Technology Integration: The Department invested in advanced technology solutions, and
geographic information systems (GIS), to enhance the department’s ability to manage and
analyze data.
Budget Management: The Department effectively manages the department’s budget and
resources, including staff allocation.
Training and Professional Development: The Department is Investing in the training and
professional development of department staff to keep them up-to-date with the latest building
codes and industry best practices would also be a positive outcome.
162
