Strategic → CiTy of eusTis PerformanCe measuremenT sysTem anD buDgeT TrenDs●●●performance between leadership and staff. Strong community strategic plan has clear priorities,goals, strategies, and actions.Measurement: How will we know? Performance measurement is generally defined as regularmeasurement of outcomes and results, which generates reliable data on the effectiveness andefficiency of programs. Community strategic plan requires measurement to monitor performance progress.Monitoring and Communicating Progress: How well are we doing? City monitors the processto identify weaknesses and strengths and recalibrate departmental approach to make it moreimpactful; to improve the efficiency and accountability of the communication budget; and, mostimportantly, demonstrate and quantify the effectiveness of communication. City monitors theirplans, documents progress, and communicates with the community to monitor performanceprogress.Quality Improvement: How will we improve? It consists of systematic and continuous actionsthat lead to measurable improvement in City services. It is establishing a program or processto manage change and achieve quality improvement in public service policies, programs, orinfrastructure based on performance standards, measures, and reports. City might correct thecourse as needed, based on monitoring progress.Performance Analysis targets the evaluation of the annual performance. Thus, it providessupport for establishing control loops to influence operations on the one hand and to optimizeprocesses in the long run on the other. Performance analysis can help to review departmentalcontributions towards a project or assignment that was prioritized by strategic plan.Figure 15:City of Eustis Performance Management System FrameworkBack to TOCCity of Eustis, FloridaAdopted Budget83
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