Adopted Budget Book FY 23-24 Final with TOC links - Flipbook - Page 319
FUND: WATER & SEWER - 040
Public Utilities Department’s Key Performance Indicators (KPIs)
Strategic Plan Priority
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Competent & Effective
Government
Total Public Utilities
Services
Back to TOC
Strategic
Plan Goal Measures Type
Goal #3 Efficiency
Goal #3 Efficiency
Goal #4 Efficiency
Goal #5 Efficiency
Goal #3 Outcome
Goal #4 Outcome
Program Performance
Number of Water Units
Served
Average Daily Water
Flow in Million Gallons
Answered Phone Calls
Call Center Average
Wait Times
New Water Meters
Installed
Customer Service
Improvements as % of
plan reviews, completed
within fiscal year
Actual FY Actual FY
2020-21
2021-22
Estimated Projected
FY
FY
2022-23
2023-24
12,050
11,905
12,065
12,067
3.50
3.43
3.68
3.70
4,200
4,550
4,870
5,000
3.2 min
3.9 min
3.6 min
3.2 min
115
214
261
265
13.00%
15.50%
16.80%
18.00%
16,369
16,673
17,200
City of Eustis, Florida
Adopted Budget
17,335
317
