Adopted Budget Book FY 23-24 Final with TOC links - Flipbook - Page 243
FUND: GENERAL - 001
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Usage Metrics: The Library confirms a steady increasing number of patrons, circulation of materials, and participation in library programs and events, indicating that it is meeting community
needs and expectations.
Community Engagement: The Library actively engages with the community through outreach
programs, partnerships with local organizations, and participation in community events. It
fosters a sense of belonging and inclusion.
Program Success: The Library’s programs and events are well-attended and receive positive
feedback from participants. They align with the City’s strategic plan goals and community
interests.
Collection Quality: The Library maintains an up-to-date and diverse collection of books, digital
resources, and multimedia materials that reflect the interests and needs of the community.
Technology Integration: The Library leverages technology to enhance services, such as
providing digital resources, online catalog access, and user-friendly library management
systems.
Customer Service: Patrons consistently report high levels of satisfaction with library staff’s
knowledge, helpfulness, and responsiveness. The library provides excellent customer service.
Accessibility: The library is accessible to all members of the community, including individuals
with disabilities. It has provisions for accommodating different needs.
Financial Stewardship: The Library manages its budget effectively, demonstrating fiscal responsibility, transparency, and accountability in resource allocation.
Collaboration: The Library collaborates with other city departments, schools, local businesses,
and community organizations to maximize resources and extend its impact. The memorial
Library works as an Emergency Management Center at emergency operations time.
Staff Development: The Library invests in staff training and development to keep up with
evolving trends in library science, technology, and customer service.
Recommendations for Improvement: In the departmental successful performance outcome, there
are some recommendations for improvement:
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Community Needs Assessment: Conduct a comprehensive community needs assessment to
ensure that library services align with current community needs and interests.
Space Utilization: Assess the library’s physical space and consider renovations or updates to
optimize the use of space for patrons and programs.
Marketing and Outreach: Enhance marketing efforts to raise awareness of library services and
events within the community.
The annual review for a Library Department not only demonstrates achievements but also identifies areas for growth and improvement. By addressing these areas, the library can better serve its
community, adapt to changing needs, and remain a valuable resource for residents.
Memorial Library Key Performance Indicators (KPIs)
Strategic Plan Priority
Strategic
Plan Goal Measures Type
Program Performance
Actual FY
2020-21
Actual FY
2021-22
Estimated Projected
FY
FY
2022-23
2023-24
Competent & Effective Government
Goal #3
Output
Volume of Collection
101,603
101,294
100,988
100,597
Competent & Effective Government
Goal #3
Efficiency
Number of Items Circulated
89,913
95,261
99,621
103,874
Competent & Effective Government
Goal #3
Efficiency
Number of Virtual Visits
31,392
33,457
34,000
36,000
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City of Eustis, Florida
Adopted Budget
241
