Adopted Budget Book FY 23-24 Final with TOC links - Flipbook - Page 193
FUND: GENERAL - 001
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Customer Satisfaction: A high level of customer satisfaction suggests that the department is
responsive, helpful, and easy to work with.
Streamlined Processes: An annual review highlights efforts to streamline departmental
processes, such as implementing online permitting systems, reducing paperwork, and
improving communication with applicants.
Technology Integration: The Department invested in advanced technology solutions, and
geographic information systems (GIS), to enhance the department’s ability to manage and
analyze data.
Budget Management: The Department effectively manages the department’s budget and
resources, including staff allocation.
Training and Professional Development: The Department is Investing in the training and professional development of department staff to keep them up-to-date with the latest building codes
and industry best practices would also be a positive outcome.
Collaboration: The Department is demonstrating successful collaboration with other city departments, such as Public Works, Economic Development and environmental services, is essential
for achieving holistic and well-coordinated development outcomes.
Recommendations for Improvement: In the departmental successful performance outcome, there
are some recommendations for improvement:
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Online Services: Continue to expand online services and permit application processes to
improve accessibility and convenience for customers.
Customer Service Training: Provide additional training to staff in customer service and communication skills to ensure that interactions with customers are consistently positive.
The successful annual review outcome, coupled with a commitment to continuous improvement, can
help the Development Services and Building Department play a crucial role in fostering responsible and sustainable development within the city while ensuring a positive experience for the City
residents and businesses.
Development and Building Services’ Key Performance Indicators (KPIs)
Strategic Plan Priority
Strategic
Plan Goal Measures Type
Program Performance
Estimated Projected
FY
FY
2022-23
2023-24
Actual FY
2020-21
Actual FY
2021-22
18
10
7
12
258.560
50.930
62.000
124.000
Competent and Effective
Government
Goal #2
Development
Performance
Annexations
Competent and Effective
Government
Goal #2
Development
Performance
Acreage Annexed
Competent and Effective
Government
Goal #2
Development
Performance
Comprehensive Plan Map
Amendments
11
4
6
7
Competent and Effective
Government
Goal #2
Outcome
Business Tax Application
Processed
140
115
88
114
Competent and Effective
Government
Goal #3
Outcome
Alcoholic Beverage License
Processed
7
11
9
9
Competent and Effective
Government
Goal #2
Development
Performance
Site Plan Review
4
10
8
7
Planned and Secure Future
Goal #3
Outcome
Inspectors Contacted
Competent and Effective
Government
Goal #2
Development
Performance
New Single Homes Building
Permits Issued
Competent and Effective
Government
Goal #2
Development
Performance
New Apartment Complex
Building Permits Issued
Total Development Services
Back to TOC
439
201
180
273
4,500
6,284
6,636
5,807
30
153
109
97
9
7
4
7
City of Eustis, Florida
Adopted Budget
191
