EXAMPLE PAGE - BLOG - REPORT/ENTERPRISE DOCUMENT - LIONTRUST - Flipbook - Page 19
In the long run, ownership entails hidden costs such as
administration and maintenance. A financing solution makes it
easy for us to budget the cost. This kind of life cycle management
gives us the right tools to finally be able to take on the growing
digitalisation that is coming more and more.
CIO, Käppala Foundation
Digital Services Platform
The Digital Services Platform is a suite of market-leading
digital services for our customers, including our advanced
asset management platform and other cloud-based
IT solutions. During 2020, we managed the roll-out of
the Digital Services Platform to several new markets,
including three greenfield countries operated by BNP
Paribas 3 Step IT. A notable benefit of this development
is an increased ability to service large international
customers, through our International Business
Organisation. 2020 saw us expand the geography of
our services greatly, providing technology lifecycle
management services across Europe, and for the first
time, in North America. Customers in our key markets
also benefited from service upgrades, with e-signatures,
robotic process automation to digitise acceptance of
equipment delivery.
3stepIT’s Chief Operations
Officer, Manish Mehta, said:
Our REstepIT service supports businesses to dispose of IT
sustainably, using the principles of the circular economy to
ensure old and unwanted devices are given a second life.
We buy in redundant business IT and securely refurbish the
devices for re-use. These devices are sanitised using bestin-class technology and then resold, extending the product
life and reducing its environmental impact. The service
aims to help businesses recover monetary value from
unused or obsolete IT assets and reduce their electronic
waste.
During 2020, we developed the REstepIT solution,
digitalising and automating the service even further.
We also launched the REstepIT name for the first time,
rebranding the service which was formerly known as
buy-back.
With REstepIT, we aim to make an even bigger contribution
to global environmental efforts, so the ‘RE’ in the new brand
emphasises this green impact, drawing on the sustainable
elements of the process - REfurbish, REuse and REcycle. To
mark the launch, we ran a campaign to support businesses,
many of whom needed to upgrade old hardware to
facilitate homeworking, to dispose responsibly of their old
IT. This helped our customers to boost cash flow and recoup
value for business-critical expenditure.
Supporting our customers through the
COVID-19 pandemic
When the COVID-19 pandemic hit, we acted fast to support our
customers. As the need for phones, laptops and tablets soared, some
players in the market raised the prices of refurbished IT to capitalise
on demand. Instead, we took several important steps to offer muchneeded support to our customers during this difficult time.
Our remarketing team issued a survey to all trading customers to ask
how they had been affected by the pandemic and how we could best
support them. We used this data to tailor our service to the needs of
the businesses we work with. As a result, we stopped taking on new
customers to ensure we had enough supply for our existing customer
base. We eased payment terms and increased flexibility on credit
limits. We limited order volumes, to ensure there was enough to go
around for everyone. We are privileged to have been in such a unique
position to support our customers through unprecedented disruption.
We value their loyalty and are grateful for their ongoing support.
We’re preparing our business for
a period of rapid growth, as we
continue the company’s expansion
across Europe. Successful business
don’t waste time with inefficiencies,
which is why we’re focussed on
creating a seamless experience for
our customers and our people.
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